We process each order individually, so processing times may vary depending on order size and current demand. For standard orders, processing times start at 7 business days. Each order will have a unique processing time.

You can check the status of your order in “My Orders” in the Profile tab, where your orders will be listed, and if you do not have an account, updates regarding a given order will be sent to the email address provided in the order.

To change your order, please contact Customer Service by email: orders@noxvoid.com with the subject: “Order No.: [enter order number here]”

No, we only accept online payments. Please note that each order is processed individually, so please shop carefully, as returns are not possible.

Custom-made prints do not come with a standard warranty. We only offer a start-up warranty. If the print is damaged during shipping due to improper packaging, the damaged parts will be returned at the Seller's expense.

Send us information by email: orders@noxvoid.com

What will we need to file a complaint?

1. Order number
2. Your personal data: name, surname, telephone number and email address, as well as the address where the defective product is located.
3. Detailed description of the product defect/failure.
4. Photos or videos clearly showing the product defect/failure.
5. In matters related to transport, the following document must also be attached to the complaint:
- Damage report completed in the presence of the carrier upon receipt of the goods

Failure to provide the above information may result in the complaint process being extended or may result in the complaint being rejected.

Consideration of complaints and decisions

We will review your complaint within 30 calendar days, but we will strive to resolve each matter as quickly as possible. During this time, we will thoroughly review your complaint and contact you to inform you of the decision and/or next steps. We may also request additional information from you.

Unfortunately, if we do not receive the additional information required to process your request within 14 days, we will cancel your request. In certain circumstances, we may also reject your complaint. In such cases, we will provide an explanation of our decision.

Please remember that if you object to our decision, the 14-day deadline does not apply – we will respond to your objection as soon as possible.

Decision

Once we receive a positive decision regarding your complaint, we will make every effort to resolve it as quickly as possible.

Personal discount codes will be offered via the newsletter, current promotions will be available on the home page.

If your payment failed, you will be able to re-pay. This information can be found in "My Orders" and in a separate email. If the payment fails, please contact our Customer Service at orders@noxvoid.com with the subject line: "Payment error. Order number: [enter order number here]."

If you receive a damaged shipment, please take a photo of it in the presence of the courier. Unpack the product and ask the courier to complete a damage report or note the damage.

Please contact our Customer Service by email: orders@noxvoid.com with the subject: “Damaged shipment. Order no.: [enter order number here].”

Of course, please check the appropriate box "I want to receive a VAT invoice" when placing your order and fill out all the required information. The invoice will be available for download in the order details and in a separate email.

You can subscribe to the newsletter via the subscription form on the website.

By signing up for our newsletter, you'll receive a discount code for your first order on all products. Additionally, by subscribing, you'll be the first to know about new promotions, pre-orders, and seasonal sales.

You can add a discount code to your cart when completing your order. Discount codes only reduce the price of products added to your cart, but do not reduce shipping costs (unless the code reduces shipping costs). Discount codes are cumulative with products included in separate promotions available on the website.

No. We do not share design files for products offered on our website.