Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase

To initiate a return, you can contact us via orders@noxvoid.com. Please note that returns must be sent to the following address: Budowlanych 8/13, 78-400 Szczecinek

If your return is approved, we will send you a return shipping label and instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.

If you have any questions regarding returns, you can always contact us at orders@noxvoid.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as items made to order or personalized items), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to get what you want is to return the item and make a separate purchase of the new item once the return has been accepted.

14-Day Right of Withdrawal in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition as when you received them, must not have been used, must have the tags attached, and must be in the original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and reviewed your return and let you know whether your refund has been approved or declined. If the refund is approved, it will be automatically processed via your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and credit the refund.
If more than 15 business days have passed since your refund was approved, please contact us at orders@noxvoid.com.