The highest quality

The passion that accompanies originality creates unparalleled quality. That's why at Noxvoid, we prioritize customer satisfaction. Our 3D prints aren't just products—they're precisely designed solutions that bring ideas to life. We transform every project into a durable form, ready to inspire and stand out from standard solutions.

FAQ

Will custom printed products be covered by warranty?

Custom-made prints do not come with a standard warranty. We only offer a start-up warranty. If the print is damaged during shipping due to improper packaging, the damaged parts will be returned at the Seller's expense.

How do I file a claim for a part damaged during transport?

  1. Send us information by email: orders@noxvoid.com

    What will we need to file a complaint?

    1. Order number
    2. Your personal data: name, surname, telephone number and email address, as well as the address where the defective product is located.
    3. Detailed description of the product defect/failure.
    4. Photos or videos clearly showing the product defect/failure.
    5. In matters related to transport, the following document must also be attached to the complaint:
    - Damage report completed in the presence of the carrier upon receipt of the goods

    Failure to provide the above information may result in the complaint process being extended or may result in the complaint being rejected.

    Consideration of complaints and decisions

    We will review your complaint within 30 calendar days, but we will strive to resolve each matter as quickly as possible. During this time, we will thoroughly review your complaint and contact you to inform you of the decision and/or next steps. We may also request additional information from you.

    Unfortunately, if we do not receive the additional information required to process your request within 14 days, we will cancel your request. In certain circumstances, we may also reject your complaint. In such cases, we will provide an explanation of our decision.

    Please remember that if you object to our decision, the 14-day deadline does not apply – we will respond to your objection as soon as possible.

    Decision

    Once we receive a positive decision regarding your complaint, we will make every effort to resolve it as quickly as possible.